Refund policy

Last updated: September 4, 2026

ALL ORDERS

We offer a 30-day return policy from the date you receive your order.

Eligibility

To be eligible for a return, the item must be in the same condition as when you received it: unworn, unused, with all original tags attached, and in its original packaging. You must also include the receipt or proof of purchase.

Non-returnable items

Custom, personalized, or special-order products cannot be returned.
For hygiene reasons, earrings for pierced ears cannot be returned once opened or worn, unless they are defective. Please contact us if you are unsure about a specific item.

How to start a return

Email us at support@lalannadesign.com to request a return. Do not send items back without approval; unapproved returns will not be accepted.
If we approve the return, we will send a return shipping label and instructions. Unless the item is defective or we made an error, you are responsible for the return shipping cost. We will either deduct that cost from your refund or invoice it before we issue the label.

Damaged or defective items

Please inspect your order upon delivery. If the item is damaged, defective, or incorrect, contact us right away at support@lalannadesign.com so we can resolve it at our cost. This policy does not limit your rights for defective or misdescribed goods.

Refund process

Once we receive and inspect your return, we will tell you whether the refund is approved. Approved refunds are sent to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the credit. Original shipping charges are refunded only if the item is defective, damaged in transit, or we sent the wrong item.

If more than 15 business days have passed since we approved the refund and you have not received it, please contact us.

Exchanges

The fastest way to get a different item is to return the original (once accepted) and place a new order.

UNITED STATES ORDERS

The terms above apply to U.S. deliveries, with these notes:

• There is no extra statutory cooling-off period beyond this 30-day policy.
• Any U.S. sales tax we collected on the returned items is included in an approved refund.
• If the order was sold DDP and we collected estimated U.S. import duties or related import charges at checkout, those amounts for the returned items are included in an approved refund. We do not guarantee that U.S. Customs and Border Protection will refund duties already remitted; that does not reduce the refund we owe you for amounts we collected from you.
• If duties were not collected at checkout and you paid import duty or customs charges to the carrier or to U.S. Customs on delivery, we do not refund those amounts.
• Return shipping is to the address we give you in the return instructions (normally Switzerland). Unless the item is defective, damaged in transit, or we sent the wrong item, you pay return shipping and any customs formalities on the way back.

Questions: support@lalannadesign.com