Free shipping over CHF 100 (Switzerland) • EU & US coming soon
Ships from Switzerland
Except for pre-ordered pieces (e.g. Lanna furniture and spirit houses) that are made to order and ship directly from our artisan workshop in Thailand with free international shipping. Shipping details for these items are clearly shown on each product page.
Satisfied or refunded
We want you to love your purchase. You have 30 days from delivery to return unworn, unused items with tags and original packaging. Custom and personalized items are non-returnable.
Email support@lalannadesign.com to start a return; we will send a label and instructions. You pay return shipping (we cover it if the item is defective, damaged, or incorrect). Item price is refunded to your original payment method; original shipping is refunded only when we are at fault.
Top-notch support
We’re here for you every step of the way.
Fast, friendly help via email, usually answered within 24 hours. Questions about sizing, orders, or returns? Just reach out!
Secure payments
Shop with confidence.
All transactions are secure and encrypted. We accept credit cards, Apple Pay, PayPal, Google Pay, and TWINT. Your payment details are protected and never stored on our servers.